Account not updating

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drmodz ID: 271 Posts: 9
25 Jan 2026 01:22 PM

My points don't seem to be accruing, jackpot details not updating on the website. Is the user experience being maintained anymore or is there just something wrong with what I'm seeing from my end?

Matt ID: 44 Posts: 308
25 Jan 2026 06:24 PM

Where are you seeing / not seeing points accruing? (*desktop app, website? - if website, please share URLs)

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drmodz ID: 271 Posts: 9
26 Jan 2026 10:11 PM

Hi!

 

https://www.charityengine.com/dashboard

 

partially on:

https://www.charityengine.com/dashboard/more-stats

Matt ID: 44 Posts: 308
26 Jan 2026 11:07 PM

Are points being reported in your desktop app(s)?

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drmodz ID: 271 Posts: 9
27 Jan 2026 01:42 PM

Yes, desktop app has 3 graphs that show continually increasing totals for charity engine, numberfields, and rosetta