add new mac computer

AJ
Andrew Jolly ID: 7096912 Posts: 4
04 May 2021 02:23 PM

Just joined; trying to add computer but it only downloads windows exe file not a suitable file for mac os, even though that one is asked for.  How do I get it?

Matt ID: 44 Posts: 242
04 May 2021 04:38 PM

In the "download" window, there's a dropdown menu that allows you to select your OS: click to select MacOS before you click "download"

There's a chance to download the desktop app during registration (which I guess you tried). Following registration, you can use the "Add Computer" button, in your account dashboard, under "toolbox".

(Feel free to add as many computers to your account as you like :) )

 

-- Let me know if this gets you started...

AJ
Andrew Jolly ID: 7096912 Posts: 4
04 May 2021 05:15 PM

Thanks but I've tried that. Even though MacOS is selected only the Windows version downloads.

Matt ID: 44 Posts: 242
04 May 2021 05:19 PM

Sometimes a Windows version downloads, but if you (then) select MacOS and click it downloads a second installer, this time for Mac.  Any chance this resolves your problem while we look into it further?

Matt ID: 44 Posts: 242
04 May 2021 05:19 PM

Sometimes a Windows version downloads, but if you (then) select MacOS and click it downloads a second installer, this time for Mac.  Any chance this resolves your problem while we look into it further?

AJ
Andrew Jolly ID: 7096912 Posts: 4
05 May 2021 01:54 PM

It works today!

Matt ID: 44 Posts: 242
05 May 2021 03:40 PM

Great; happy computing -- 

(*We made a few changes on our end; glad it solved your issue and thanks for the feedback.)

Matt ID: 44 Posts: 242
05 May 2021 03:40 PM

Great; happy computing -- 

(*We made a few changes on our end; glad it solved your issue and thanks for the feedback.)