The WCG is attached to my PC, but it says "Invalid or missing account key. To fix, remove and add this project ."
I synced the CharityEngine, but it didn't solve the problem.
A bug has been fixed in the routine for registering with WCG and your account has been set to retry on the next sync.
It downloaded some tasks but the account is still empty. Is that okay?
This should not get in the way of credit being awarded. There was an issue in setting the user name for the account, possibly related to the issue that was causing the "Invalid account key" error. It's more of a cosmetic issue than functional, but definitely something to fix on our end.
More to come on this later! Thanks again for working through it with us.
Credits are being granted by WCG, so that confirms functionality is not an issue (you can verify in the client and should see a corresponding uptick in credit here overnight).
We're working with WCG to determine why the user name is missing.
Great, thanks for the info.
I'm not convinced that WCG credits are being applied. I can see in my Statistics view that WCG work is being done, but the "More Stats" view on the web page shows that no work has been done for several days.
Can you please check?
You're onto something, Graham. The credits are being counted at WCG, but it looks like they're being excluded from the stats export, which means we don't see them here. I think I know why this is happening, so I'll try for a fix today and then we should see stats showing up in a day or two.
The lost points going to count in the upcomming draw?
Fixing the issue requires some help on the WCG side of things, as there's a hangup in the API for granting user consent for exporting stats. It's looking like it won't be in time for this drawing, but we'll see if it can fall into place quickly enough.
Thanks Tristan. I look forward to testing it!
Any progress with this yet?