Client login issues

RW
Rebecca Warren ID: 3774 Posts: 6
22 May 2020 12:56 PM

Hi

I'm not able to reattach CE as an account manager and successfully log in.  I had been running it on the BOINC client, but removed CE as the account manager temporarily and when I tried to reattach via the Tools menu, I kept getting a bad username/password message.  Tried resetting my password but that didn't work (I can log in to the website fine).  Tried uninstalling the BOINC version of the client and installing the CE version but at the point where I have to log in I still get the same message.

I still seem to be receiving CE work units, so does it make any difference whether I'm successfully attached to the account manager or not?

Thanks

Matt ID: 44 Posts: 254
22 May 2020 07:01 PM

In "Tools", if you'r using a BOINC client, are you sure you're using "Attach to Account Manager" (and not "Attach to Project", which BOINC may offer as a default during install)?

-- Short term, there's little impact from becoming detached.  Long term, though, it will matter as you won't get appropriately assigned some kinds of new work; won't drop old work; etc.  

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Rebecca Warren ID: 3774 Posts: 6
23 May 2020 11:16 AM

Yes, definitely attaching to account manager.  When I installed the CE software, CE was already showing as account manager but whenever it tried to communicate with the server and it asked for username and password, it says it's a bad username or password.

I did see a similar problem elsewhere on the forum, but that seemed to be resolved with a password reset, which hasn't worked for me.

Tristan Olive ID: 22 Posts: 351
26 May 2020 07:53 PM

I've been able to recreate this problem, Rebecca, so it should be fixed shortly (just need to get the details worked out). Thanks for your patience.

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Rebecca Warren ID: 3774 Posts: 6
27 May 2020 08:09 AM

Awesome, thanks Tristan!

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Rebecca Warren ID: 3774 Posts: 6
30 Mar 2021 09:16 AM

Is there any update on this please? I'm still not able to log in.

Thanks!

Tristan Olive ID: 22 Posts: 351
31 Mar 2021 03:57 AM

I'm sorry, Rebecca. I didn't create a ticket in our internal bug tracker for this and it fell off my radar. This is on a short list of priorities for the week now.

What I said back in May has taken on a whole new magnitude of meaning now: "Thanks for your patience."

RW
Rebecca Warren ID: 3774 Posts: 6
01 Apr 2021 07:28 AM

That's great, thanks Tristan. To be honest, over the last year patience has been pretty much the only game in town..

Tristan Olive ID: 22 Posts: 351
16 Apr 2021 04:02 PM

Yes, well... it seems we continue to wait and (hopefully) grow in that regard!

But at this point, I am also hopeful that I might stop testing you in the small way I'm able. There were some unexpected-yet-somewhat-related twists in fixing this issue, but I think it will work for you at last.

If you use the change password option on your account page to set your password--even to the same password that is already set--that should let you connect your client to Charity Engine again. I would do this for you automatically, but for security reasons we don't store your password in a way that it can ever be retrieved. So it might seem a bit silly to do this, but I assure you there are good technical reasons. :)

Thanks again for this patience of yours, Rebecca -- for what it's worth, it has great value from my perspective!

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Rebecca Warren ID: 3774 Posts: 6
16 Apr 2021 04:36 PM

Brilliant, now sorted. Thanks very much Tristan and sorry to hear it was a pain to fix. Hope you have a good weekend enjoying an outdoor pint somewhere!

Tristan Olive ID: 22 Posts: 351
30 Apr 2021 04:19 PM

Can't recall at this point if it was that weekend or not, but I can say with confidence that the outdoors + pint came together recently, so thank you for that! Cheers to you -- and may it likewise be your turn shortly.