My Total Points - this jackpot does not increase

24 Mar 2018 01:10 PM
For an average of 3 days, when we were 83% I have these points 51301. Do not increase, is there an error that you do not know?
Help please!
Tristan Olive ID: 22 Posts: 294
26 Mar 2018 03:45 PM

We are looking into this issue and should have an answer for you shortly!

Tristan Olive ID: 22 Posts: 294
26 Mar 2018 05:18 PM

Ok, this should be fixed now, thanks for reporting the problem. The stats were stuck and needed a nudge. You should notice a nice spike in points as what you have been earning these last few days has been building up!

26 Mar 2018 08:57 PM

Thank You. It's works!

03 Apr 2018 10:35 PM


I have the same problem again.

Tristan Olive ID: 22 Posts: 294
18 Apr 2018 04:06 PM

Your dashboard is reporting the total points earned for the current jackpot period. This latest period has ended, so your points appear frozen, but once the drawing is complete, you will see all the points you have been earning toward the next jackpot period. They are not lost, just accumulating in the background.

Tristan Olive ID: 22 Posts: 294
23 Apr 2018 06:01 PM

Update: The drawing has finished, so you should now see the points on your dashboard accumulating for the current period.

apktrendz ID: 6515916 Posts: 2
29 Jun 2018 07:58 PM
<This post has been removed by the moderator>
Adam Radocz ID: 22746 Posts: 70
12 Jul 2018 02:31 PM


I had 400 thousand something point, almost 500.000, but now it shows only 350 thousand.

Tristan Olive ID: 22 Posts: 294
12 Jul 2018 03:08 PM

Adam, apologies for the confusion. There was a bug in the stats system related to recent GDPR changes made at one of the research projects (Einstein@home). What happened is that about 25 days ago all of the points you earned from that project in years past were brought back again, as though new. We had to correct this, hence the ~135k point adjustment you see.

Note that these Einstein@home points had to be removed for everyone, so it isn't just your account. Actually, a large number of users who aren't even active were being included in the drawing because of this bug, so fixing it has greatly increased your chances of winning, even though you have less points! :)