Points no longer totalling up

CR
Charlie Rogerson ID: 3179 Posts: 6
13 Feb 2014 11:09 AM

My points don't seem to be adding to my total properly since the progress counter reset. It's all adding up in my client but not here on the site.

Tristan Olive ID: 22 Posts: 303
13 Feb 2014 09:13 PM

Hey Charlie, it looks like an identifier got tripped up on your account. Can you please open your desktop client when you have a chance and go to: Tools -> Synchronize with Charity Engine

That should attach you to the MalariaControl project again and your projects can then sync up. Your stats should then be fixed in a day or so.

Tristan Olive ID: 22 Posts: 303
14 Feb 2014 02:52 PM

Ok, it has sync'd and those IDs are fixed. You should see your points updating again within 24 hours.

CR
Charlie Rogerson ID: 3179 Posts: 6
14 Feb 2014 03:37 PM

Great, thanks for your help.