Charity engine can't access internet.

P
Pascoe ID: 1124 Posts: 3
16 Nov 2013 11:18 AM

Hey there, 

I've just downloaded charity engine for my mac (running OSX 10.6). It attempts to connect to projects but just gives out an error message telling me to check the event log and that "Boinc can't access internet- check network connection or proxy configuration".

Any ideas what might be the problem? All other internet things seem to work fine. I have no firewall on, just sophos anti-virus. No clue if I have any proxies running.

 

Event log says this:

Sat Nov 16 11:11:05 2013 |  | No config file found - using defaults

Sat Nov 16 11:11:05 2013 |  | Starting BOINC client version 7.0.76 for x86_64-apple-darwin

Sat Nov 16 11:11:05 2013 |  | log flags: file_xfer, sched_ops, task

Sat Nov 16 11:11:05 2013 |  | Libraries: libcurl/7.26.0 OpenSSL/1.0.1c zlib/1.2.3 c-ares/1.9.1

Sat Nov 16 11:11:05 2013 |  | Data directory: /Library/Application Support/BOINC Data

Sat Nov 16 11:11:05 2013 |  | Processor: 2 GenuineIntel Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz [x86 Family 6 Model 23 Stepping 10]

Sat Nov 16 11:11:05 2013 |  | Processor features: FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CLFSH DS ACPI MMX FXSR SSE SSE2 SS HTT TM PBE SSE3 DTES64 MON DSCPL VMX SMX EST TM2 SSSE3 CX16 TPR PDCM SSE4.1 XSAVE

Sat Nov 16 11:11:05 2013 |  | OS: Mac OS X 10.6.8 (Darwin 10.8.0)

Sat Nov 16 11:11:05 2013 |  | Memory: 4.00 GB physical, 34.05 GB virtual

Sat Nov 16 11:11:05 2013 |  | Disk: 232.57 GB total, 33.80 GB free

Sat Nov 16 11:11:05 2013 |  | Local time is UTC +0 hours

Sat Nov 16 11:11:05 2013 |  | OpenCL: NVIDIA GPU 0: GeForce 320M (driver version CLH 1.0, device version OpenCL 1.0, 256MB, 256MB available, 91 GFLOPS peak)

Sat Nov 16 11:11:05 2013 |  | No general preferences found - using defaults

Sat Nov 16 11:11:05 2013 |  | Preferences:

Sat Nov 16 11:11:05 2013 |  | max memory usage when active: 2048.00MB

Sat Nov 16 11:11:05 2013 |  | max memory usage when idle: 3686.40MB

Sat Nov 16 11:11:05 2013 |  | max disk usage: 33.70GB

Sat Nov 16 11:11:05 2013 |  | don't use GPU while active

Sat Nov 16 11:11:05 2013 |  | suspend work if non-BOINC CPU load exceeds 25 %

Sat Nov 16 11:11:05 2013 |  | (to change preferences, visit a project web site or select Preferences in the Manager)

Sat Nov 16 11:11:05 2013 |  | Not using a proxy

Sat Nov 16 11:11:05 2013 |  | This computer is not attached to any projects

Sat Nov 16 11:11:05 2013 |  | Visit http://boinc.berkeley.edu for instructions

Sat Nov 16 11:11:08 2013 |  | Suspending GPU computation - computer is in use

Sat Nov 16 11:11:08 2013 |  | Fetching configuration file from http://www.charityengine.com/get_project_config.php

 
J
Jo1252 ID: 1311 Posts: 81
16 Nov 2013 07:10 PM

Did your computer received work eventually ?

It would be nice to know how you are accessing the Internet, sometimes a proxy or a VPN dropping connection could be causing these issues. Sometimes, it can be that the website drops for a short time, thus you are getting a message, but there is nothing you can do.

You did a great job by copying the log file, but where is the error message about accessing the Internet ? It must have been lower in the log file and you didn't copy it.

Have a nice day!

Jo1252

P
Pascoe ID: 1124 Posts: 3
16 Nov 2013 07:16 PM

Thanks for replying. And nope, still doesn't work and nope, that was the whole event log. No VPN being used and no proxies detected by two websites I found from a google search (http://whatismyipaddress.com/proxy-check and http://www.lagado.com/proxy-test).

Here's the event log I got this time round- it's a little different: 

 

Sat Nov 16 19:11:38 2013 |  | No config file found - using defaults

Sat Nov 16 19:11:38 2013 |  | Starting BOINC client version 7.0.76 for x86_64-apple-darwin

Sat Nov 16 19:11:38 2013 |  | log flags: file_xfer, sched_ops, task

Sat Nov 16 19:11:38 2013 |  | Libraries: libcurl/7.26.0 OpenSSL/1.0.1c zlib/1.2.3 c-ares/1.9.1

Sat Nov 16 19:11:38 2013 |  | Data directory: /Library/Application Support/BOINC Data

Sat Nov 16 19:11:38 2013 |  | Processor: 2 GenuineIntel Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz [x86 Family 6 Model 23 Stepping 10]

Sat Nov 16 19:11:38 2013 |  | Processor features: FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CLFSH DS ACPI MMX FXSR SSE SSE2 SS HTT TM PBE SSE3 DTES64 MON DSCPL VMX SMX EST TM2 SSSE3 CX16 TPR PDCM SSE4.1 XSAVE

Sat Nov 16 19:11:38 2013 |  | OS: Mac OS X 10.6.8 (Darwin 10.8.0)

Sat Nov 16 19:11:38 2013 |  | Memory: 4.00 GB physical, 33.78 GB virtual

Sat Nov 16 19:11:38 2013 |  | Disk: 232.57 GB total, 33.54 GB free

Sat Nov 16 19:11:38 2013 |  | Local time is UTC +0 hours

Sat Nov 16 19:11:38 2013 |  | OpenCL: NVIDIA GPU 0: GeForce 320M (driver version CLH 1.0, device version OpenCL 1.0, 256MB, 256MB available, 91 GFLOPS peak)

Sat Nov 16 19:11:38 2013 |  | No general preferences found - using defaults

Sat Nov 16 19:11:38 2013 |  | Preferences:

Sat Nov 16 19:11:38 2013 |  | max memory usage when active: 2048.00MB

Sat Nov 16 19:11:38 2013 |  | max memory usage when idle: 3686.40MB

Sat Nov 16 19:11:38 2013 |  | max disk usage: 33.44GB

Sat Nov 16 19:11:38 2013 |  | don't use GPU while active

Sat Nov 16 19:11:38 2013 |  | suspend work if non-BOINC CPU load exceeds 25 %

Sat Nov 16 19:11:38 2013 |  | (to change preferences, visit a project web site or select Preferences in the Manager)

Sat Nov 16 19:11:38 2013 |  | Not using a proxy

Sat Nov 16 19:11:38 2013 |  | This computer is not attached to any projects

Sat Nov 16 19:11:38 2013 |  | Visit http://boinc.berkeley.edu for instructions

Sat Nov 16 19:11:42 2013 |  | Suspending GPU computation - computer is in use

Sat Nov 16 19:11:42 2013 |  | Fetching configuration file from http://www.charityengine.com/get_project_config.php

Sat Nov 16 19:12:22 2013 |  | Suspending computation - CPU is busy

Sat Nov 16 19:12:32 2013 |  | Resuming computation

Sat Nov 16 19:12:42 2013 |  | Suspending computation - CPU is busy

Sat Nov 16 19:13:12 2013 |  | Resuming computation

Sat Nov 16 19:13:43 2013 |  | Project communication failed: attempting access to reference site

Sat Nov 16 19:14:52 2013 |  | Suspending computation - CPU is busy

Sat Nov 16 19:15:02 2013 |  | Resuming computation

Sat Nov 16 19:15:12 2013 |  | Suspending computation - CPU is busy

Sat Nov 16 19:15:22 2013 |  | Resuming computation

Sat Nov 16 19:15:41 2013 |  | BOINC can't access Internet - check network connection or proxy configuration.

 
 
 
 
Cheers for all your help!
Mark McA ID: 179 Posts: 213
17 Nov 2013 02:06 AM

Hi Pascoe,

First, make sure in 'security & privacy' that BOINC is allowed to connect.

If it is, then there is something else it could be. (The tech guys are off for the weekend, so if it's not this then we'll have to wait for them):

You basically need to add the line "nameserver 8.8.8.8" to the file "/etc/resolv.conf" 


On the last version of OSX (so I hope this is still the route!), it's Finder's Menu, select Go menu>Go to Folder, and go to...

 /etc/

 Find resolv.conf in the window that opens & drag it to Text Edit's icon. Will look something like this:

search opendns.com

nameserver 208.67.222.222

nameserver 208.67.220.220

nameserver 4.1.1.1

nameserver 4.1.1.2

nameserver 10.0.1.1

 

Then just add "nameserver 8.8.8.8" to the list and save it.

Hope that helps!

Cheers,

Mark

P
Pascoe ID: 1124 Posts: 3
17 Nov 2013 04:09 PM

Hey Mark, thanks! That nameserver 8.8.8.8 thing worked. For anyone wondering how to edit the resolve.conf file, you have to copy it out of the etc folder, edit it, then copy it back in.

Tristan Olive ID: 22 Posts: 335
19 Nov 2013 01:32 AM

Who needs the tech guys, Captain McA?

Mark McA ID: 179 Posts: 213
19 Nov 2013 04:17 AM

Hey, even a blind squirrel finds the odd acorn... ;)